How much does shipping cost?
For purchases over AU$80.00 standard delivery is currently free in Australia. For purchases under AU$80.00, a flat delivery fee of AU$8.00 currently applies for standard delivery.
How long will it take for my order to arrive?
We will always try to ensure that orders are shipped within 1-2 business days of the purchase, from there, we estimate another 3-7 business days to get to your location in Australia.
What forms of payment do you accept?
We accept Visa, Mastercard, Paypal.
How do I track my order?
Use the tracking code provided in your confirmation email to see the status of your order. Enter your code on the Aus Post website: https://auspost.com.au/mypost/track/search
Can I return or exchange my product?
Contact our support team at info@pureanimalwellbeing.com and we'll help to troubleshoot any issues you might be having with your order.
Can I stop or cancel my subscription?
Yes, you can stop or cancel your subscription at any time (prior to an order being processed), manage your subscriptions via your account.
Why can't I purchase the clinical range via the website?
We recommend that the clinical range should only be used when and as directed by a veterinarian, see your local vet if you have any questions.
How can I check the expiry date of a product?
Please contact us at info@pureanimalwellbeing with the batch number of the product and the PAW team will be able to assist you.
What do I do if my pet won't eat the supplement or chew?
Please contact us at info@pureanimalwellbeing and the PAW team can assist you with your query.
I think my dog had a reaction to a PAW product, what should I do?
We take any possible adverse reactions very seriously. If your pet is in any immediate harm, please see your local vet. If the reaction has passed, please contact us at info@pureanimalwellbeing.com to report the reaction and the PAW team will contact you directly.