Refund policy

We offer a 60 day return window from the date of purchase for eligible items, provided they meet our return conditions. We do not accept returns for simply changing your mind after purchase, unless we otherwise specify, such as where you cancel your order before we dispatch the goods, and we send you confirmation of the cancellation via email. Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Australia Consumer Law. Please ensure you retain proof of purchase of purchasing products from our Site and the goods in question if you are looking at returning your goods. To request a return or a refund, please email info@pureanimalwellbeing.com and ensure you include your order number which was emailed to you upon processing of your order. Return window

All refund payments will be processed in Australian Dollars and PAW will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. PAW will not be liable to refund any fees or charges you incurred from your credit/debit card provider for your initial purchase.