Shipping policy

Each purchase will be shipped as a separate order and cannot be combined. Whenever possible in Sydney, Melbourne and Brisbane orders will usually be delivered within 5 days of ordering. Adelaide,

Hobart, Perth and all regional areas within approximately 7 days. PAW cannot guarantee delivery times, including due to reasons beyond PAW’s control. All deliveries are made Monday-Friday via

Australia Post. You have the option to authorise Australia Post to leave your package at the delivery address by ticking the ‘authority to leave’ box during checkout. There are no weekend deliveries.

For purchases over AU$80.00 standard delivery is currently free in Australia. For purchases under AU$80.00, a flat delivery fee of AU$8.00 currently applies for standard delivery.

For international orders deliveries are sorted and shipped via air freight to the handling centre within your country and then delivered by your country's postal service. You agree that PAW is not responsible for, and has no control over, the local postal service in your country. You agree that PAW cannot be held liable for any shipping issues, delays or errors originating from within your country.

A flat delivery fee of AU$25.00 currently applies to all international deliveries outside Australia. Delivery fees are subject to change without notice.

When ordering from PAW, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; PAW has no control over these charges and cannot predict what they might be.

Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information.

When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates.

PAW reserves the right not to deliver goods to certain countries. PAW is also not responsible for assuring the product can be lawfully imported to the destination country. When ordering from PAW, for delivery outside Australia, you or the recipient of record must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the goods prior to purchase.